Shipping
Complimentary Standard Shipping:
- Enjoy free standard shipping on all orders over $200 within the contiguous United States.
Delivery Timeframe:
- Orders with standard shipping are typically delivered within 3-5 business days from the order date.
Shipping Coverage:
- Our shipping service extends to the continental U.S. (48 States). Orders shipped to Alaska, Hawaii, and Puerto Rico may incur additional charges, which will be the responsibility of the customer.
Shipping Restrictions:
- We currently do not deliver to PO Boxes or Lockers.
Non-Refundable Shipping Fees:
- Please note that original shipping fees are non-refundable for any returns.
Returns and Exchanges Policy
30-Day Money-Back Guarantee:
- You may return any product within 30 days of the purchase date for a full refund, provided it meets eligibility criteria.
Qualifying Purchases:
- Only items purchased directly from us are eligible for returns.
Return Authorization Process:
- Prior Authorization Required: Contact our support team to initiate your return, exchange, or replacement. Our team will guide you through any necessary troubleshooting steps.
- Verification: Prior to issuing a refund, we may request relevant photos or videos to verify product issues.
Return Window:
- Returns must be initiated within 30 days. Approved returns must be received within 30 days of approval to avoid forfeiting eligibility for a refund or replacement.
Return Shipping:
- Customers are responsible for return shipping costs. We can provide a prepaid shipping label, with the cost deducted from your refund.
Additional Policies
Non-Returnable Products:
- For health and safety reasons, certain items are non-returnable once opened, including bathroom safety equipment, braces, mattresses, pads, and cushions. Each return under this category will undergo a thorough review process.
Restocking Fees:
- Returns: A 30% restocking fee applies.
Order Cancellations:
- Before Processing: Orders can be canceled within 2 hours of placement by contacting our support team.
- After Processing: If the order has already been processed, we will attempt to halt shipment. If unsuccessful, the standard return process will apply.
We value your satisfaction and are committed to providing a seamless shopping experience. For any questions or assistance, please reach out to our dedicated customer support team.