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Use this text to provide answers for your most commonly asked questions.

Use this text to provide answers for your most commonly asked questions.

Use this text to provide answers for your most commonly asked questions.

The Gift Card is the perfect choice for any occasion. Here's everything you need to know about it.

Virtual gift card: we will send it by email to the address you give us at the time of purchase.

In order to use a Gift Card as a payment method, it needs to be activated, so please note:

FEATURES OF A GIFT CARD

• You can use it online at https://mrbeast.store/">https://mrbeast.store/
• It is valid only in the market/region in which it was purchased.
• It is valid for three years.
• It is a bearer document. MRBEAST will not replace the Gift Card if it is stolen, lost or damaged.
• The return period is 30 days as long as the Gift Card has not been used. If the return is made through https://mrbeast.store/">https://mrbeast.store/
• If your purchase exceeds the amount on your Gift Card, you can combine it with any other payment method available in your market/region.

CAN I TOP UP A GIFT CARD 

Once your Gift Card has been used up, it cannot be topped up, but you can buy a new one if you wish.

Customer Support Hours:Monday - Friday: 8:00 AM - 5:00 PM PSTSaturday - Sunday: ClosedUSPS Holidays: ClosedWe are closed on weekends and holidays as observed by the United States Postal Service.A list of USPS Holidays can be foundhere!Please note: Orders placed on weekends and holidays will start processing the following business/working day.

Use this text to provide answers for your most commonly asked questions.

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Yes, once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.
Track Your Order Here

We're sorry to hear that you'll be cancelling your order with us!We have cancellation window of 2 hours from the purchase timestamp.If the order was placed within the last 2 hours, you can click on the Order Status button on the order confirmation email sent out which will lead you to your order details page with option to cancel.If you have an account with us, you can log in to your account to access the order details for cancellation.If order is outside of the 2 hour cancellation window, you can contact ourCustomer Support Teamwith your order number, and we will look into the status of the order to see if order can be cancelled on your behalf. Please note after the 2 hour window, cancellation is not guaranteed.If the order cannot be cancelled, we can assist you with our returns program after shipment is delivered to you. You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us free of charge.

If you created an account with us, you can log into your account and on your dashboard go to "ACCOUNT". You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there.If you do not have an account, please contact ourCustomer Support Team! One of our friendly and helpful agents will be more than happy to assist you.

We do apologize for the inconvenience, however, we are unable to make changes to your order.If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order.Please contact ourCustomer Support Teamto request a cancellation.

The payment options that we accept are:

1. Credit Cards (Visa, Mastercard, Discover, and American Express)
   
2. Debit Cards
   
3. PayPal

At this time, we do not accept purchase orders, cash, check or money orders, nor do we offer any sort of layaway or COD service.

There may be several reasons to this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:

1. Try using different web browser to place your order
   
2. Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records
   
3. If you have moved within the last 5 years, it is possible it is not recognizing your new address
   
4. Please verify with your bank or credit union if they support AVS
   
5. If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted

We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.

If you receive an incorrect order, we are so sorry for the mix up! Please contact our Customer Care team by clicking HERE within 14 days of delivery  with your order number and pictures of the following:

• the stamped initial/number on the outside of your envelope or box,
• the order packing slip with the stamped initial visible,
• a picture of the incorrect product, with a picture of the bottom/side label of the product so we can see the 4-digit lot number
• and a list of the babies that are missing.

We'll get back to you ASAP!

Oh no! Please email our Customer Care team by clicking  HERE within 14 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap!

**Discontinued items will be issued store credit for the amount paid. 

We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team by clicking HEREwithin 14 days of deliveryso that we may help you further.Please be sure to provide photos of your broken baby/babies with a photo of the bottom/side of the product so we can see the 4-digit lot code as well as the name of the affected items so we can best assist you!

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Returning your unwanted items is simple and easy! Follow the steps below to return your item(s):

1. Access our Returns page by clicking on the following link: CLICK HERE
   
2. Enter your order number and email address associated with the order.
   
3. Choose the item(s) you wish to return, and enter the reason for return for the item(s). 
   
4. Select the shipping method for the return. All customers who have chosen the pre-paid shipping label method will receive an email containing the shipping label (may have been sorted into your Spam folder). Please note that the cost of the pre-paid shipping label will be deducted from the refund total.
5. Package the item(s) and invoice, affix the shipping label (if applicable), and drop the package off at your local post office. If you are not using a pre-paid shipping label, please ship the package to the following address:
   

Spigen Inc25 Hubble Irvine CA 92618We’ll take care of the rest! You should receive an email notification of the refund once we have received and processed the returned package.

You canCLICK HERE to access our Returns page and enter your order number and email address. You will see your active returns, and you should be able to click into each item to view its progress.

Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within 5 business days after you receive a refund confirmation email from us. 

We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact ourCustomer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.

At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.Please refer to ourReturns Guidelinefor instructions on how to return your product.

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We offer free domestic shipping for standard orders (under 16 oz) to destinations within the contiguous United States!For expedited shipping options or international destinations, shipping costs will vary depending on the carrier, shipping method, destination, and weight of the package.In order to receive an estimate of shipping costs and shipping options, you may do the following:

1. Enter the desired item(s) into your shopping bag.
   
2. Proceed to your shopping bag by clicking on the “Bag” icon on the top right corner of the page and clicking "View Shopping Bag."
   
3. Enter your shipping information in the “Cart Total - Estimate Shipping and Tax” section and click the “Calculate shipping” button to view the available shipping methods and costs to your destination.

Please Note: If you are an international customer, shipping costs will not include any customs fees or taxes that may incur.

If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you.If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact ourCustomer Support Teamand we will do our best to assist you further.

If you think that your package is lost or delayed, please contact ourCustomer Support Teamwith your order number, and we will review the information to see how we can best assist you. We want to ensure that all our customers are able to receive and enjoy their products, and we will try our best to make that happen!In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

1. Check with your neighbors, building management, or security to see if they may have received it on your behalf.
   
2. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.
   

Use this text to provide answers for your most commonly asked questions.

Use this text to provide answers for your most commonly asked questions.

Use this text to provide answers for your most commonly asked questions.

Use this text to provide answers for your most commonly asked questions.

Use this text to provide answers for your most commonly asked questions.